Beauty House Return Policy
Thank you for shopping at Beauty House! We are committed to providing you with the best products and service. Please review our return policy below for information on how to return or exchange your purchase of Collyre Bleu Laiter and Lumify Eye Drops.
1. Eligibility for Returns:
- Timeframe: Returns must be initiated within 30 days of the purchase date.
- Condition: Products must be in their original, unopened packaging. For health and safety reasons, opened or used eye drops cannot be returned.
2. How to Return an Item:
- Contact Us: To start a return, please contact our customer service team at info@beautyhousee.com or +237 6 56 51 51 38. Provide your order number and reason for the return.
- Return Authorization: We will issue a Return Authorization Number and provide you with instructions for returning the item.
- Shipping: Please package the item securely and include the Return Authorization Number. Return cost is free.
- 3. Refunds and Exchanges:
- Refunds: Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method within 10 business days.
- Exchanges: If you wish to exchange an item, please let us know when you contact customer service. Exchanges are subject to product availability.
4. Defective or Incorrect Items:
- If you receive a defective or incorrect item, please contact us immediately. We will arrange for a return.
5. Non-Returnable Items:
- Opened or used Collyre Bleu Laiter or Lumify Eye Drops are not eligible for return due to health and safety regulations.
- Items marked as final sale or non-returnable at the time of purchase are not eligible for return or exchange.
For any questions or further assistance, please reach out to our customer service team. We are here to help!
Thank you for choosing Beauty House for your eye care needs!